Last Updated: January 3, 2026
Our homepage and MediaFlow signup forms collect your contact name, email and selected interests with the time, notice version and originating form. Company is required for testing and demo requests. Phone, industry and referral details are optional. Phone collection does not authorise marketing calls or texts. Consent applies only to the options you select. Newsletter consent is separate from MediaFlow waitlist, testing and demo interest.
Questions collect your name, email, subject, message and optional company so JC can respond. Sending a question does not subscribe you to updates. Please leave out credentials, payment details and confidential customer information. We save the question before preparing a receipt and a private notification to JC. A delivery failure does not remove your saved request.
We use a separate Supabase website database with private records and Resend for email delivery. Resend receives the recipient address, supplied name and email content. JC receives your contact details and question for follow-up. We record delivery failures, bounces, complaints and consent changes to honour preferences and prevent duplicate welcomes. Replies go to jc@truegrowai.com. Registration and email delivery do not verify email ownership, create a product account, provide access or guarantee a testing invitation.
Campaign, cohort and message-variant labels help us understand which messages bring interest. Public analytics do not include email addresses, names, phone numbers, question text or preference tokens. Hashed client identifiers, bounded inputs and short-term counters limit abuse. A visit, click or forwarded outreach link never counts as consent or proves who signed up.
Visitor emails include Unsubscribe and Manage preferences links for optional updates. Links expire after 90 days. Opening a link does not change your selections; saving or unsubscribing requires a button action. A question receipt does not grant marketing consent. Public repeat signups cannot reverse previous withdrawals or delivery suppression. If a link expires, contact jc@truegrowai.com to manage your preferences or request deletion.
We review question records after 12 months and inactive unverified signup details after 24 months, retaining only what remains needed for the stated purpose. We minimise optional details after testing or demo follow-up ends. Limited consent and suppression evidence may be retained to honour opt-outs and explain sending decisions. The former first-look website gate collected your name and email, your acknowledgement of changing product information, and permission for the availability notice. It did not create a product account or enrol you in testing or the newsletter without a separate selection. Any remaining preview-access marker in your browser contains no name or email and is no longer required to browse the website. Previously recorded email permissions remain unchanged; removing the gate does not subscribe anyone to additional emails.
Website interaction notice updated: October 6, 2026. The sections below describe the broader services.
Welcome to TrueGrow AI Inc. ("TrueGrow AI," "MediaFlow," "we," "our," or "us").
This Privacy Policy explains how we collect, use, store, process, and protect information when you access or use:
(collectively, the "Services").
By creating an account or using our Services, you agree to the practices described in this Privacy Policy.
TrueGrow AI Inc. is a Delaware-registered C Corporation, located at 1178 Broadway, 3rd Floor #581, New York, NY 10001.
We provide software and AI-driven tools for social media management, analytics, scheduling, messaging, influencer collaboration, and performance tracking.
We collect the following categories of information.
When you create an account, we collect:
When you connect third-party platforms (including Instagram, Facebook, Threads, TikTok, YouTube, LinkedIn, Google, Pinterest, Slack, Dropbox, OneDrive, and Stripe), we collect identifiers and credentials provided via official APIs, including:
We never collect or store your social-media passwords.
When you enable messaging or comment-management features, we may access and temporarily store content from connected platforms.
Direct Messages (DMs)
DMs are accessed solely to support inbox viewing, replying, AI-assisted drafting, analytics, moderation, and automation features.
Retention (Global Account Setting):
Comments
Comments are accessed to support moderation, replies, analytics, spam detection, and AI-assisted tools.
Retention (Global Account Setting):
We do not store DMs or comments beyond the retention period selected by the user.
We collect analytics and insights provided by connected platforms, including:
Retention: Analytics and performance data are retained while the user's account remains active, based on the user's subscription tier, unless the user deletes the data or disconnects the related platform.
Platform-generated user data includes, but is not limited to:
Retention: Platform-generated user data is retained while the user's account remains active, based on the user's subscription tier, unless the user deletes the data or revokes access.
To provide AI-powered features, we may transmit limited data to AI service providers such as OpenAI, Google Gemini, and Anthropic.
Data sent may include:
AI processing occurs only when you enable AI features.
We do not intentionally permit AI providers to train public or external models using your identifiable data. AI providers process data according to their own privacy and data-handling policies.
We automatically collect technical and usage information, including:
This data is used for security, analytics, performance optimization, and debugging.
Payments and subscriptions are processed securely through Stripe.
We do not store full payment card numbers. We retain limited billing and transaction metadata for accounting and compliance purposes.
We use cookies, pixels, and local storage to:
Details are available in our Cookie Policy.
We use collected data to:
Platform Operations
Analytics & Reporting
AI-Powered Features
Support & Safety
Legal & Compliance
We do not sell, rent, or trade personal data.
We share information only in the following circumstances:
Data is exchanged with platforms you connect only via official APIs and only to perform authorized features.
Limited data is shared with AI providers solely to deliver AI features you enable.
Our subprocessors include, but are not limited to:
A full list is available in our Data Processing Addendum (DPA).
Access is limited to trained employees or contractors who require access for:
All access is logged and governed by strict confidentiality obligations.
We may disclose data if required by law, court order, or valid legal process.
When you connect Instagram, Facebook, or Threads accounts, your data is processed in accordance with:
We do not:
Upon deauthorization of our app through Meta's settings, all associated Meta platform data is deleted within 30 days.
| Data Type | Retention |
|---|---|
| Direct Messages | Default 45 days; user-selectable 21 or 90 days |
| Comments | Default 14 days; user-selectable 7 or 30 days |
| Analytics & Performance Data | Retained while account is active (subscription-tier based) |
| Platform-generated user data | Retained while account is active (subscription-tier based) |
| Access tokens | Deleted immediately upon revocation |
| Backups | Fully purged within 30 days |
When you disconnect a platform:
When you delete your account:
You may request deletion of specific data (DMs, comments, analytics, uploads, reports) at any time by emailing privacy@truegrow.ai.
You can also check the status of any data deletion request at: https://mediaflow.truegrow.ai/deletion-status
You have the right to:
You have the right to:
Requests may be submitted to privacy@truegrow.ai.
We respond within 30 days.
Data may be processed in the United States.
Where required, we rely on Standard Contractual Clauses or equivalent safeguards.
Our Services are not intended for individuals under 18.
If we become aware of data collected from a minor, it will be deleted.
Cookie usage is governed by our Cookie Policy.
Your use of third-party platforms is governed by their respective terms and privacy policies. We encourage you to review them directly.
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification.
📍 TrueGrow AI Inc.
1178 Broadway, 3rd Floor #581
New York, NY 10001