TrueGrow AI Cookie Policy

1. Introduction

This Cookie Policy explains how TrueGrow AI Inc. ("TrueGrow AI," "MediaFlow," "we," "our," or "us") uses cookies and similar technologies when you access or use:

• https://truegrow.ai
• https://mediaflow.truegrow.ai
• The MediaFlow platform and related services

This Cookie Policy should be read together with our Privacy Policy, Terms of Service, and Security Statement.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website.

They help websites function properly, improve performance, and remember user preferences.

We may also use similar technologies such as:

• Local storage
• Session storage
• Pixels
• SDKs

3. Types of Cookies We Use

a. Strictly Necessary Cookies

These cookies are required for core functionality and cannot be disabled.

Used for:

• User authentication
• Session management
• Security controls
• Load balancing

Legal basis: Legitimate interest / contractual necessity

b. Functional & Preference Cookies

These cookies remember your settings and preferences.

Used for:

• Language preferences
• Retention settings (DMs/comments)
• UI configuration
• Saved filters and views

c. Analytics & Performance Cookies

Used to understand how users interact with our Services and improve performance.

May include:

• Page views
• Feature usage
• Navigation patterns
• Performance diagnostics

Analytics providers may include:

• Google Analytics
• Adobe Analytics

Data collected is aggregated and not used to identify individual users.

d. Marketing & Tracking Cookies (Where Permitted)

Used only where permitted by law and user consent.

Used for:

• Measuring campaign effectiveness
• Understanding traffic sources

We do not use cookies to sell or broker personal data.

4. Cookies Used in AI & Platform Features

Cookies and local storage may be used to:

• Maintain session context for AI tools
• Store temporary preferences related to AI features
• Preserve inbox or dashboard state

Cookies do not store message content, analytics data, or AI-generated outputs.

5. Data Retention & Cookies

Cookies are retained based on their function:

• Session cookies: deleted when you log out or close your browser
• Persistent cookies: retained according to their purpose and browser settings

Platform-generated analytics, AI outputs, and dashboards are not governed by cookies and are retained while your account is active, based on your subscription tier, as described in our Privacy Policy.

6. Managing Cookies

You can control cookies by:

• Using our cookie consent banner (where applicable)
• Adjusting browser settings
• Clearing stored cookies and local storage

Disabling cookies may affect functionality of the Services.

7. Third-Party Cookies

Some third-party services integrated into MediaFlow may set cookies in accordance with their own policies, including analytics and infrastructure providers.

We do not control these cookies directly.

8. Updates to This Cookie Policy

We may update this Cookie Policy periodically.

Material changes will be communicated via email or in-app notice.

9. Contact

📧 privacy@truegrow.ai

📍 TrueGrow AI Inc.
1178 Broadway, 3rd Floor #581
New York, NY 10001